1. IDENTIFICATION
HOTEL ANABEL S.A., hereinafter the CONTROLLER, is the Controller of the User's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD), and therefore the following processing information is provided:
2. INFORMATION AND CONSENT
By accepting this Privacy Policy, the user is informed and gives his/her free, informed, specific and unequivocal consent for the personal data provided through the website located at the URL www.hotelanabel.com (hereinafter, the "Website") to be processed by HOTEL ANABEL S.A., as well as the data derived from his/her browsing and any other data that he/she may provide in the future to HOTEL ANABEL SA in a clear and simple manner,
3. OBLIGATION TO PROVIDE DATA
The data requested in the forms on the Website are generally mandatory (unless otherwise specified in the required field) to fulfill the established purposes.
Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you may freely view the content of the Website.
4. FOR WHAT PURPOSE WILL HOTEL ANABEL SA PROCESS THE USER'S PERSONAL DATA?
The personal data provided through the Website will be processed by HOTEL ANABEL S.A. for the following purposes:
1. Data provided for making reservations, both through the Website and (call center, email or chat) for individual or group reservations and rooms:
- Manage the completion of reservations requested by the user
- Sending confirmation or documentation of the reservation made
- In the event of giving consent for this, the sending of commercial communications by HOTEL ANABEL S.A.
- Conduct analyses on the use of the Website and check user preferences and behaviour.
2. Data provided to register as a user at HOTEL ANABEL S.A.:
- Manage your registration or cancellation request within the modality chosen by the user.
- Verify that the user meets the requirements to register within the selected modality, whenever HOTEL ANABEL S.A. considers it appropriate.
- Processing and responding to any requests for information made by the user.
- Search for promotions that meet the needs selected by the user.
- For the sending of personalized commercial communications by HOTEL ANABEL S.A.
- Conduct analyses on the use of the Website and check user preferences and behaviour.
3. Data provided through the form:
- Manage user contact and information requests through the channels provided for this purpose on the HOTEL ANABEL S.A. websites
- Management of the request made
- Conduct analyses on the use of the Website and check user preferences and behaviour.
4. Data provided for publications in the BLOGs owned by HOTEL ANABEL S.A.:
- Manage the publication of your comments on the Website.
- Manage subscription and/or unsubscription to the blog Newsletter at the user's request
- Conduct analyses on the use of the Website and check user preferences and behaviour.
- In the event that it is necessary, carry out a control of the content of the users' comments and, if applicable, eliminate those whose content does not comply with the conditions applicable to this Website at the discretion of HOTEL ANABEL S.A.
5. Data provided for modification and cancellation of reservations:
- Manage requests for modification or cancellation of your reservation requested by the user to HOTEL ANABEL S.A.
- Send the response to the request made to HOTEL ANABEL S.A.
- Conduct analyses on the use of the Website and check user preferences and behaviour.
6. Data provided for sending Newsletter:
- Manage the subscription and/or cancellation of the Newsletter, carried out through the channel provided on the HOTEL ANABEL S.A. Website
7. Data provided for the Quality Program:
- Manage the Loyalty Program and process your application for membership, assign you your membership number, access codes to your private online area and allow you to accumulate and redeem your points
- Adapt the services of the Loyalty Program to the preferences and tastes of the Holder, as well as measure their degree of satisfaction with the service provided in our hotels. This purpose may include sending quality surveys and adapting and personalizing the services provided by HOTEL ANABEL S.A.
- Sending communications related to your account, including, but not limited to, points balance, card category, notifications and any other communications that keep you informed about the status of your account.
- Sending personalized commercial communications via email or equivalent means, about offers and services related to the Program unless you object to such processing.
8. Data provided in the contact forms and website:
- Manage user contact and information requests through the channels provided for this purpose on the HOTEL ANABEL S.A. websites
- Management of the request made
- Conduct analyses on the use of the Website and check user preferences and behaviour.
9. Data provided in the cart recovery form:
- Sending a reminder of the reservation not completed by the user or, where appropriate, of the searches carried out by the user
- Conduct analyses on the use of the Website and check user preferences and behaviour.
5. WHAT USER DATA WILL HOTEL ANABEL S.A. PROCESS?
HOTEL ANABEL SA will process the following categories of user data:
1. Data provided for making reservations, both through the Website and (call center, email or chat) for individual or group reservations and rooms:
- Identification data: name, surname, nationality.
- Contact information: email address, telephone number.
- Transaction data for goods and services at HOTEL ANABEL S.A.: Products and services purchased or in which you show interest.
- Stay preferences.
- Economic, financial and insurance data.
- Other data: data provided by the interested parties themselves in the open fields or through the call made
- Browsing data.
2. Data provided to register as a user at HOTEL ANABEL S.A.:
- Identification data: name, surname, address and nationality
- Contact information: email address, telephone number.
- User and/or owner identification codes or keys.
- Detailed employment data: profession, sector.
3. Data provided through the shopping cart recovery form:
- Identification data: name, surname, address, nationality.
- Contact information: email address, telephone number.
- Transaction data for goods and services
- Other data: data provided by the interested parties themselves in the open fields of the forms available on the Website or in the attached documents.
- Browsing data.
4. Data provided for publications in the BLOGS owned by HOTEL ANABEL S.A.
- Identification data: name, surname, address, nationality.
- Contact details: country of residence, email address.
- Browsing data.
5. Data provided for modification and cancellation of reservations:
- Identification data: name, surname, address, nationality.
- Contact information: email address, telephone number.
- Transaction data for goods and services
- Economic, financial and insurance data.
- Other data: data provided by the interested parties themselves in the open fields of the forms available on the Website or in the attached documents.
- Browsing data.
6. Data provided for sending Newsletter:
- Identification data: name, surname, address, nationality.
- Contact details: country of residence, email address.
- Personal characteristics data language.
7. Data provided in the contact forms and page:
- Identification data: name, surname, address, nationality.
- Contact information: email address, telephone number.
- Transaction data for goods and services
- Other data: data provided by the interested parties themselves in the open fields of the forms available on the Website or in the attached documents.
- Browsing data.
9. Data provided in the cart recovery form:
- Contact information: address and email.
- In the event that the user provides data from third parties, he/she declares that he/she has their consent and undertakes to transfer the information contained in the Privacy Policy to them, exempting HOTEL ANABEL S.A. from any liability in this regard. However, HOTEL ANABEL S.A. may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.
6. WHAT IS THE LEGITIMATION FOR PROCESSING USER DATA?
The legitimacy of the processing of your personal data will be the following:
- For making reservations, both through the Website and through the contact center (call center, email or chat) for individual or group reservations and rooms : the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of HOTEL ANABEL S.A.
- For the management of registration as a registered user: in the requested consent and, in the cases of verification of compliance with the conditions by the user, as well as for the execution of analyses on the use of the website, the legitimate interest of HOTEL ANABEL S.A. However, if you withdraw your consent, this will not affect the legality of the processing carried out previously.
- For the shopping cart recovery form: in the consent that is requested from you and that you can withdraw at any time. However, if you withdraw your consent, this will not affect the legality of the processing carried out previously. For the execution of analyses on the use of the website, the legitimate interest of HOTEL ANABEL S.A.
- For the management and publication of comments or publications sent by users in the BLOGs owned by HOTEL ANABEL S.A.: in the consent given by the user and, in the cases of carrying out analyses of the Website, to check the preferences and behaviour of users, as well as to carry out a control of the content of the comments, legitimate interest of HOTEL ANABEL S.A. In the event that you withdraw your consent to the processing of the publication of comments, it will be deleted by HOTEL ANABEL S.A. from the Website.
- For the modification and/or cancellation of your reservation in the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of HOTEL ANABEL S.A.
- For the sending of Newsletter: with the consent given by the user.
- For sending contact forms and the website: in the consent given by the user. For the execution of analyses on the use of the website, the legitimate interest of HOTEL ANABEL S.A.
- For the sending of the cart recovery reminder: reminder: in the consent given by the user. For the execution of analyses on the use of the website, the legitimate interest of HOTEL ANABEL S.A.
The consents obtained for the aforementioned purposes are independent, so the user may revoke only one of them without affecting the others.
To revoke such consent, the User may contact HOTEL ANABEL S.A. through the following channels: info@hotelanabel.cat.
7. WITH WHICH RECIPIENTS WILL THE USER'S DATA BE SHARED?
User data may be communicated to:
1) Data provided for making reservations, both through the Website and (call center, email or chat) for individual or group reservations and rooms:
o Integrated or affiliated companies, all dedicated to the hotel sector, will need to have access to your data in order to correctly provide the selected services. Likewise, your data will be communicated to those entities that own the hotels, so that they know the conditions of your stay (price, dates, services included, ...), with the sole purpose of being able to provide you with the services correctly.
2) Data provided to register as a user at HOTEL ANABEL S.A.:
or Companies of the group to which HOTEL ANABEL S.A. belongs, solely for internal administrative purposes and/or for the purposes indicated above.
3) Data provided through the shopping cart recovery form:
or Companies of the group to which HOTEL ANABEL S.A. belongs, solely for internal administrative purposes and/or for the purposes indicated above.
4) Data provided for publications in BLOGs owned by HOTEL ANABEL S.A.:
o The data provided by the user will be published on the Website, so they will be accessible to any user who accesses it.
5) Data provided for modification and cancellation of reservations:
o Companies integrated or affiliated with the hotel sector will need to have access to your data in order to correctly provide the selected services. Likewise, your data will be communicated to those entities that own the hotels, so that they are aware of the conditions of your stay with the sole purpose of being able to provide you with the services correctly.
6) Data provided for the sending of Newsletter will not be communicated to third parties.
7) Data provided in contact forms and on the website:
Companies of the group to which HOTEL ANABEL S.A. belongs, solely for internal administrative purposes and/or for the purposes indicated above.
8) Data provided in the cart recovery form: cart recovery:
Companies of the group to which HOTEL ANABEL S.A. belongs, solely for internal administrative purposes and/or for the purposes indicated above.
Additionally, the data may be accessible by suppliers of HOTEL ANABEL S.A., such access being necessary for the proper fulfillment of legal obligations and/or the purposes indicated above. These suppliers will not process your data for their own purposes that have not been previously informed by HOTEL ANABEL S.A.
8. INTERNATIONAL DATA TRANSFERS
We inform you that your data will NOT be transferred to third countries.
9. DATA STORAGE
Your data will be kept for the following periods:
- Data provided for making reservations, both through the Website and through the contact center (call center, email or chat) for individual or group reservations and rooms: will be kept during the contractual relationship and, once it has ended, during the limitation period for any legal actions that may arise from it.
- Data provided to register as a user at HOTEL ANABEL S.A.: as long as the user does not revoke the consent given. However, if the user withdraws his/her consent, this will not affect the legality of the processing carried out previously.
- Data provided through the shopping cart recovery form: for the period necessary to process your submitted request.
- Data provided for publications in BLOGS owned by HOTEL ANABEL S.A.: The data will be kept as long as the user does not revoke the consent granted.
- Data provided for the modification and cancellation of reservations: will be kept during the contractual relationship and, once it has ended, during the limitation period for any legal actions that may arise from it.
- Data provided for the sending of Newsletter: will be kept as long as the user does not revoke the consent given for this purpose.
- Data provided in contact forms and on the website: will be kept for the period necessary to process and respond to your request and, once this has been completed, during the period of limitation of legal actions arising from said request.
- Data provided in the cart recovery form: cart recovery: will be kept for 15 days after the reservation is abandoned.
10. USER RESPONSIBILITY
The user:
- You guarantee that you are over eighteen (18) years of age and that the data you provide to HOTEL ANABEL S.A. are true, accurate, complete and up to date. For these purposes, the user is responsible for the veracity of all the data you communicate and will keep the information provided up to date, so that it reflects your real situation.
- You warrant that you have informed any third parties whose data you provide, if any, of the aspects contained in this document. You also warrant that you have obtained their authorization to provide their data to HOTEL ANABEL S.A. for the purposes indicated.
- You will be liable for any false or inaccurate information you provide through the Website and for any direct or indirect damages that this may cause to HOTEL ANABEL S.A. or to third parties.
11. EXERCISE OF RIGHTS
The user may send a letter to HOTEL ANABEL S.A., to the address indicated in the header of this Policy, or by email to the address info@hotelanabel.cat, attaching a photocopy of their identity document, at any time and free of charge, to:
- To download the document on exercising rights.
- Revoke the consents granted.
- Obtain confirmation as to whether or not HOTEL ANABEL S.A. is processing personal data concerning the user.
- Access your personal data.
- Correct incorrect or incomplete data.
- Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposes for which it was obtained.
- Obtain from HOTEL ANABEL S.A. the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
- Request the portability of the data provided by the User in those cases provided for in the regulations.
- Contact HOTEL ANABEL S.A. at the following address: info@hotelanabel.cat
- File a complaint regarding the protection of your personal data with the Spanish Data Protection Agency at Calle de Jorge Juan, 6, 28001 Madrid www.aepd.es, when the interested party considers that HOTEL ANABEL S.A. has violated the rights recognized by the applicable data protection regulations.
12. SECURITY MEASURES
HOTEL ANABEL S.A. will treat the user's data at all times in an absolutely confidential manner and upholding the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to ensure the security of your data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.